FAQ

The Zan-View Hotel Guide and policies

Payments and deposits

We confirm and secure your bookings with a non-refundable deposit, 30% of the total booking which is required within 7 days of making the reservation. We will contact you after your booking.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

We charge a 6% surcharge for credit card payments due to bank charges.

Cancellation

Due to our limited size, our cancellation policy includes different fees according to your time of cancellation. The following fees are applied:

Before 3 months from the arrival date  – no charge

Before 1 month from the arrival date  -30% of the accommodation amount

Before 15 days from the arrival date -70% of the accommodation amount

Before 7 days from the arrival date -80% of the accommodation amount

48 hours before the arrival date -100% of the accommodation amount

No shows

Should you not show up for your intended visit, your entire advance deposit will be retained.

Smoking

All of our rooms are non-smoking. Guests are welcome to smoke in the common areas and outdoors.

Check-in/ Check-out

Check-in is 1:00 pm and check-out is 10:00 am.

All inclusive services begin and end with a check-in and check-out time.

Early check-in and late check-out time is subject to hotel availability for an additional charge.

Children and Facilities

A baby crib costs additional 15USD per night.

All additional children or adults are charged 100% per person per night for extra beds.

Any extra beds or child’s cost is upon request and needs to be confirmed by the Management.

Telephones & Televisions

We connect you to a relaxing ambiance and disconnect you from electronic devices around you. No television and telephones are available in the rooms. We do provide you with free Wi-Fi.

Room service

We do not provide you with Room service unless a sickness/ urgency occurs.

Airport transfer

Airport transfer is available for an additional cost of 45USD per car per 4 people. We only need your arrival date and time, number of people and flight/ ferry details.

Currency

You are able to pay in USD and/ or Tanzanian shillings for any payments you will make. We also exchange your money depending on our cashflow.